Studio Policies & Client Training Agreement

Welcome

Thank you for choosing to train with me. It is truly an honor to be part of your health and fitness journey.

My goal is to provide a personalized, professional training experience where you can focus on your goals in a supportive environment. The following policies are designed to ensure consistency, respect for everyone's time, and the highest quality experience for all clients.

Prior to your first session, please read and acknowledge this Client Training Agreement and my Liability Waiver. If you have any questions, I am always happy to discuss them with you.

Session Packages & Payment

Training sessions may be purchased individually or as part of a package.

Invoices are sent electronically, and payment is due upon receipt.

All session packages must be paid in full prior to the first scheduled session within that package.

If payment has not been received before your scheduled appointment, payment must be completed before training begins. Any time spent processing payment is considered part of your scheduled appointment, and session times will not be extended.

All purchases are final, non-refundable, and non-transferable unless otherwise approved in writing by Tara Emerson.

Session packages expire one (1) year from the original purchase date. Clients are responsible for using their sessions before expiration. Remaining session balances are available upon request.

Recurring Appointments

Clients who maintain a recurring weekly schedule receive priority scheduling and reserve dedicated appointment times in my calendar.

Because these appointments are held exclusively for you, frequent cancellations or repeated requests to reschedule may result in the loss of your reserved appointment time, allowing it to be offered to another client.

While I will always do my best to accommodate schedule changes, alternate appointment times cannot be guaranteed.

Clients planning to be away for an extended period are asked to provide as much advance notice as possible. Reserved recurring appointment times cannot be guaranteed during extended absences and may be offered to clients on the waitlist.

Cancellation & Rescheduling Policy

If you need to cancel or reschedule an appointment, I require a minimum of twenty-four (24) hours' notice.

Appointments canceled or rescheduled at least 24 hours in advance may be moved or canceled without penalty.

Appointments canceled or rescheduled with less than 24 hours' notice are considered a Late Cancel and will be charged in full. Clients with session packages will forfeit one session.

While life occasionally presents unforeseen circumstances, exceptions for genuine emergencies or significant illness may be considered on a case-by-case basis at Tara Emerson's sole discretion.

Please note that rescheduling an appointment within the 24-hour window is still considered a Late Cancel of the original appointment.

No Shows

Failure to arrive for a scheduled appointment without notice will be considered a No Show and will be charged as a completed session.

Arriving for Your Session

Please arrive on time for your scheduled appointment.

Sessions begin and end at their scheduled times to ensure fairness to all clients. Late arrivals will receive the remainder of their scheduled appointment, and sessions cannot be extended due to late arrival or payment processing.

Virtual Training Sessions (Zoom)

The same scheduling, payment, cancellation, and Late Cancel policies apply to all virtual training sessions.

Clients are responsible for joining their scheduled Zoom session on time. Sessions will begin and end at their scheduled times, and time lost due to late arrival or technical difficulties on the client's end cannot be made up or extended.

To provide safe and effective coaching, please ensure you have:

• A stable internet connection

• A charged device with a working camera and microphone

• Adequate space to move safely

• Any agreed-upon equipment readily available before the session begins

For your safety and to allow me to coach movement effectively, your camera should remain on throughout the session unless we have discussed otherwise.

Please notify me immediately if you experience pain, dizziness, discomfort, or any other concerns during your workout.

Communication

To cancel or reschedule an appointment, please contact me by text message or phone call.

Email, voicemail, social media messages, and other electronic platforms are not accepted for appointment cancellations or rescheduling requests.

Studio Policies

To help create a safe, welcoming, and professional environment for everyone:

• Please arrive no more than five (5) minutes before your scheduled appointment. If you arrive earlier, please wait outside the studio.

• Non-participating guests, children, and pets are not permitted in the studio unless previously approved or required by law.

• Please wear clean athletic footwear when appropriate for your training session.

• Please refrain from wearing perfume, cologne, or heavily scented body products. Many clients are sensitive to fragrances, and maintaining a scent-free environment helps ensure a comfortable experience for everyone.

• Please silence your mobile phone during your session unless you are expecting an urgent call.

Health & Wellness

The health, safety, and comfort of all clients are my highest priority.

Please keep me informed of any changes to your health, injuries, pregnancy status, medications, surgeries, or medical conditions that may affect your ability to participate safely in exercise.

If you are experiencing symptoms of a contagious illness (including fever, vomiting, diarrhea, flu-like symptoms, COVID-19, strep throat, or any illness that may place others at risk), please notify me as soon as possible.

Please note that the standard 24-hour cancellation policy still applies. If illness or another unforeseen circumstance requires you to cancel with less than 24 hours' notice, your session will be treated as a Late Cancel.

However, exceptions for genuine emergencies or significant illness may be considered on a case-by-case basis at Tara Emerson's sole discretion.

Whenever possible, please provide as much notice as you can. Early communication gives me the greatest opportunity to offer your appointment time to another client.

Hands-On Coaching & Client Consent

My coaching style includes hands-on cueing and manual guidance to improve movement quality, posture, body awareness, alignment, and exercise technique. These techniques are always performed professionally and with your safety, comfort, and goals in mind.

Your comfort is important to me. If you prefer not to receive hands-on cueing, or if there are specific areas where you would prefer not to be touched, please let me know at any time. You are never obligated to accept hands-on guidance, and your preferences will always be respected.

Consent is an ongoing conversation. You may change your preferences at any time throughout our working relationship, and I encourage open communication so I can provide the coaching experience that best meets your needs.

Professional Environment

I am committed to providing a welcoming, inclusive, respectful, and professional environment for every client. Mutual respect is expected at all times.

Disrespectful, inappropriate, threatening, or abusive language or behavior toward myself or others may result in the immediate termination of services.

Questions

If you have any questions regarding these policies, please don't hesitate to ask.

Thank you for taking the time to review these policies. They are designed to create a professional, respectful, and enjoyable experience for every client while allowing me to provide the highest level of coaching possible. I sincerely appreciate your trust and look forward to being part of your health and fitness journey.

Tara Lyn Emerson

Client Acknowledgement

Electronic Signature Consent

By typing my name below and submitting this form electronically, I acknowledge that my electronic signature is the legal equivalent of my handwritten signature. I confirm that I have read, understood, and agree to the terms of this Studio Policies & Client Training Agreement.